Online Agency Portal - Terms of Use

By entering this website, you are indicating that you have the authority to agree to these terms and conditions and that you desire to have limited access to CPS Energy's Online Agency Portal (herein referred to as “Portal”) and desire to originate and post pledges, view limited customer billing information associated with said pledges, and receive e-mail notifications of transactions processed through the Portal. Access to any of this information by you is contingent on your consent to the following terms and conditions:

  • You will not endeavor to disclose any CPS Energy-owned information or customer information to a third party without first having obtained the written authorization of CPS Energy. You shall store and dispose of the information you receive under this Portal in a secure manner, limiting access to information only to other Agency staff on a need to know basis only.
  • Upon your enrollment, an initial temporary password will be given to you that you will change upon your first visit to the Portal. You and your agency representatives are solely responsible for the confidentiality and use of your (and their) ID and password, and for the transactions accomplished by the use of your password. It is also your responsibility to update your online account information immediately upon any changes to the information.  Sharing of passwords is strictly prohibited. You will be responsible for any claims for damages resulting from your failure to keep your password confidential or caused by the misuse of your password by unauthorized parties. 
  • CPS Energy shall not be responsible for your failure to gain access to the Portal or the availability of the Portal due to events beyond CPS Energy’s control or as a result of regular maintenance of the Portal.
  • You shall be responsible for accurately entering both Agency and customer information on the Portal web site. CPS Energy reserves the right to terminate your access to any information made available under this Program if CPS Energy discovers, and in its sole judgment determines, that you have failed to meet CPS Energy's requirements  contained in these terms or have violated any applicable law or regulation or any of CPS Energy's cyber-security or confidentiality procedures. CPS Energy shall not be held responsible for violations of the law or of these terms by you.
  • By entering this website, you are indicating that you also agree that access to customer information shall only be for the sole purposes of determining whether or not a CPS Energy customer, being assisted by the Agency, is eligible for utility funding assistance and for the purpose of pledging such assistance if customer is deemed by Agency to be eligible for the assistance. Customer information shall not be used for any purposes not specifically authorized under this Section.
  • By accessing the Portal Program, you understand and acknowledge that prior written consent and permission by the CPS Energy customer of record, an authorized party listed on his or her account, or his/her legal representative must be granted before you are authorized to access the customer’s data.  CPS Energy reserves the right to require that you provide proof of a customer’s written consent.  Your failure to promptly provide evidence of customer’s prior written consent may result in your termination from this Portal web site without recourse.  
  • The Program may be modified in part or discontinued by CPS Energy at any time including revising or updating the application form or terms of use and the services being offered under the Program. Should the Program be modified or discontinued, you will be given 30-days advance notice by e-mail and shall be subject to any modifications until termination of the enrollment by either party.
  • The Portal will be available 24 hours a day, 7 days a week with the exception of the time required for maintenance of the online system. In the event of a temporary online system outage, reasonable effort shall be made by CPS Energy to notify you of such via a display on CPS Energy’s website.
  • Your participation in this Program does not convey any rights or license to you except as specifically set forth in these terms and you agree to use and access the information solely for the purposes set forth in these terms.
  • Cancelling your online Agency Portal Access will not cancel any pending pledges that you have made online, and your organization will be required to fulfill any pledge commitments outstanding at the time of cancellation.
  • CPS Energy will store and protect your Online identifying information in the same manner other personal customer information is stored and protected. Disclosure of this information shall only be made when CPS Energy is required to disclose it by law.
  • CPS ENERGY INFORMATION AND DATA PROVIDED IN THE PROGRAM IS PROVIDED FOR REFERENCE PURPOSES ONLY AND IS PROVIDED TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY TYPE, EXPRESS OR IMPLIED. CPS ENERGY DOES NOT WARRANT, REPRESENT OR GUARANTEE THAT THE INFORMATION OR DATA PROVIDED IN THE ONLINE PROGRAM IS CORRECT, ACCURATE OR FIT FOR ANY PARTICULAR USE OR PURPOSE BY YOU AS OF THE DATE THE INFORMATION IS PROVIDED TO YOU OR OTHERWISE.
  • Your consent to these terms and conditions shall be binding upon and inure to the benefit of you and your respective legal representatives, successors and permitted assigns. This Agreement is not for the benefit of any other person, and no other person shall have any right against CPS Energy hereunder.
  • This Agreement shall be governed by laws of the State of Texas.
  • Electronic Consent. By participating in the Program governed by this Agreement or consenting to this Agreement electronically, you agree to be as bound by this Agreement as if you had executed this Agreement by affixing your signature.