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What Stops the Residential Service and Meter Process?

  1. Meter Can is not on the wall, an unapproved/non-standard meter can is on the wall, or no slab - (PROCESS IS STOPPED)
    a. Site ready is “un-clicked” in the web portal.
    b. An Information Development Specialist will call the customer to let them know about
    the deficiency.
    c. Once the customer clears up the deficiency, the customer is responsible for reclicking
    the site ready task in the web portal. (If the customer is not a registered web
    portal user, please contact Information Development at 210-353-4639 to let them
    know your site is ready for construction.)
    d. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).

  2. Gas and electric meters are too close - (PROCESS IS STOPPED)
    a. The CPS Energy UED Inspector will leave a notice at the electric meter can
    indicating that the gas and electric are too close.
    b. Site ready is “un-clicked” in the web portal.
    c. The Project Leader will call the customer within 24-hours to notify them of the issue
    and provide them with options to resolve the issue(s).
    d. Once the issues are resolved, the customer is responsible for re-clicking the site ready
    task in the web portal. If the customer is not a registered web portal user, please
    contact your Project Leader to let them know your site is ready for construction.
    e. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).

  3. CPS Energy Gas is in front of a vent or under a window (gas ventilation hazard) - (PROCESS IS STOPPED)
    **The process will only be stopped when the Gas Regulator and/or Gas Meter is directly
    in front of the garage vent, dryer vent, or range vent. There are no specific requirements for how far to the left or to the right the vents must be; the vent just can’t be behind the Gas Regulator and/or Gas meter. If the Builder does not want to move the Gas Regulator and/or Gas Meter, the exterior vent must be removed and the finished wall must be repaired. (If the gas equipment belongs to another gas company, we will not be notifying the customer of the issue).
    a. The CPS Energy UED Inspector will leave a notice at the electric meter can
    indicating that the gas meter is in front of a vent or under a window.
    b. Site ready is “un-clicked” in the web portal.
    c. The Project Leader will call the customer within 24-hours to notify them of the issue
    and provide them with options to resolve the issue(s).
    d. Once the issues are resolved, the customer is responsible for re-clicking the site ready
    task in the web portal. If the customer is not a registered web portal user, please
    contact your Project Leader to let them know your site is ready for construction.
    e. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).

  4. No access - (bluff, retaining wall, tree in the way, air conditioner on the side of the house, confined space) - (PROCESS IS STOPPED)
    a. The CPS Energy UED Inspector will leave a notice at the electric meter can
    indicating the issues.
    b. Site ready is “un-clicked” in the web portal.
    c. The Project Leader will call the customer within 24-hours to notify them of the issue
    and provide them with options to resolve the issue(s).
    d. Once the issues are resolved, the customer is responsible for re-clicking the site ready
    task in the web portal. If the customer is not a registered web portal user, please
    contact your Project Leader to let them know your site is ready for construction.
    e. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).

  5. Meter is on the wrong side of the house or the service length exceeds 250 feet - (PROCESS IS STOPPED)
    a. The CPS Energy UED Inspector will leave a notice at the electric meter can
    indicating that the meter is on the wrong side of the house or that the service length
    exceeds 250 feet.
    b. Site ready is “un-clicked” in the web portal.
    c. The Project Leader will call the customer within 24-hours to notify them of the issue
    and provide them with options to resolve the issue(s).
    d. Once the issues are resolved, the customer is responsible for re-clicking the site ready
    task in the web portal. If the customer is not a registered web portal user, please
    contact your Project Leader to let them know your site is ready for construction.
    e. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).

  6. Customer provided construction (e.g. conduit under driveway is not deep enough,
    trench depth/conduit is not to CPS Energy standards)     - (PROCESS IS STOPPED)
    a. The CPS Energy UED Inspector will leave a notice at the electric meter can
    indicating the issues.
    b. Site ready is “un-clicked” in the web portal.
    c. The Project Leader will call the customer within 24-hours to notify them of the issue
    and provide them with options to resolve the issue(s).
    d. Once the issues are resolved, the customer is responsible for re-clicking the site ready
    task in the web portal. If the customer is not a registered web portal user, please
    contact your Project Leader to let them know your site is ready for construction.
    e. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).

  7. Material in the way, flat work, or forms (bricks, dirt, rocks, scaffolding, fence, can't get our equipment in yard to trench etc.) - (PROCESS CONTINUES)
    The Process will not be stopped automatically.
    a. The CPS Energy UED Inspector will leave a notice for the customer at the electric
    meter can indicating what they need to move.
    b. An Information Development Specialist (IDS) will call the customer to let them know
    that they have to move their material, trash, silt fence, etc. At this point, the process
    will continue, and the original need by date will remain as is.
    c. If the customer cannot remove material in a timely manner (timely will be determined
    by the Foreman based on his/her workload that day), the site ready task in the web
    portal will be un-clicked.
    d. Once the customer clears the job site, the customer is responsible for re-clicking the
    site ready task in the web portal. (If the customer is not a registered web portal user,
    please contact Information Development at 210-353-4639 to let them know your site
    is ready for construction.)
    e. The requested completion date (Need-By Date) will be reset, and the process will
    begin again.
    -- 15 working days if undergrounds (gas and/or electric) are not installed.
    -- 5 working days for meter only (undergrounds are already installed).
 
 
 

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