The  J.D. Power and Associates 2011 Electric Utility Residential Customer Satisfaction StudySM indicates CPS Energy continues to be among the nation’s best when it comes to overall customer satisfaction. Ranked second, CPS Energy came within two points of Oklahoma Gas and Electric among large utilities in the South region.  This year’s ranking is an improvement from CPS Energy’s number three spot in 2010. The study measures overall customer satisfaction based on six factors; power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service.

“CPS Energy continuously strives for excellence in customer service, and this report indicates that we are definitely moving in the right direction,” said Maria Koudouris, vice president customer service and solutions for CPS Energy. “This is a strong indication that our efforts have not gone unnoticed. We are proud of this achievement and will continue to look for proactive ways we can increase value in the services we provide to our customers."

The study was conducted from July 2010 through May 2011 and finds that residential customer satisfaction averages 628 on a 1,000 point scale, CPS Energy recorded a higher than average rating with a point total of 667. Nationally, two of the most improved areas are communications and corporate citizenship. In line with those findings, CPS Energy has worked diligently on improving transparency when communicating to the public as well as strengthening its social responsibility over the past year.